Course Listing - by Instructor

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Ellen Burts-Cooper Dr. Ellen Burts-Cooper is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching and consultation. Improve has been featured in Time Magazine, Black Voices, Smart Business Magazine and Bloomberg BusinessWeek. She earned a BS in chemistry from Stillman College in Tuscaloosa, AL, her PhD in organic/polymer chemistry from Virginia Tech in Blacksburg, VA, her MBA from the University of Minnesota, Carlson School of Business and her Lean Six Sigma Master Black Belt certification from 3M Company.
Lynda Carter

Lynda Carter is founder and president of Competitive Edge Consulting, Inc. and an adjunct faculty member of Baldwin-Wallace College providing project management expertise and custom training development and delivery solutions. Lynda has extensive experience designing and delivering project management training programs as well as consulting with senior project management leaders on all aspects of the projects from methodology design and implementation to advanced applications of project management, and project management maturity assessments.

Lisa Codispoti
Amanda Dietz

Amanda Dietz is Vice President – Project Management and Business Analysis for Orion Development Group. She has more than 25 years of experience in operations management, auditing and process improvement. As a trainer and consultant, Ms. Dietz is able leverage her diverse expertise and strategic outlook to help clients implement and fully realize the benefits of process and technology change.

Prior to joining Orion, Ms. Dietz attained extensive quality and process management experience in the corporate world, principally in the Financial Services sector. She served on the senior management teams for two companies (InTuition and Wells Fargo). As an instructor, Ms. Dietz teaches at universities throughout the United States and for Orion partners overseas. She consistently receives outstanding reviews from seminar participants

Pete Evangelista

Pete Evangelista is an adjunct Professor and the founder of Petra Business Solutions, Inc. He has twenty-six years of information technology and process improvement experience. Pete has been leading complex and high impact IT projects across a breadth of industries and processes for the last twenty years. His experience includes leading local consulting businesses and being a Managing Director at one of the Big 5 consulting firms.

Kathy Fawcett

Kathy Fawcett is the Customer Experience Practice Leader for Orion Development Group and Founder of BringIT. She has more than 25 years of experience leveraging process innovation and information technology to transform the customer experience for name-brand corporations. 

Prior to becoming a consultant, Ms. Fawcett was Vice President, Information Technology for The Walt Disney Company where she managed all phases of systems life cycle and led transformative initiatives that delivered dramatic improvements for Disney’s customers and the corporation. 

Andrea Hardaway

Andrea Hardaway is a Process Improvement instructor and Customer/Patient Experience consultant for Orion Development Group. She is a Lean Six Sigma Black Belt.

In addition to being a certified Black Belt, Ms Hardaway brings experience from a diverse set of industries to the classroom. Her work experience includes insurance (Cigna), dining (Darden), information technology (EA Sports), manufacturing (Lockheed Martin), logistics (FedEx) and chemicals (Olin). The broad range of real-world applications helps her excel as an instructor and on consulting assignments. Most recently, Ms. Hardaway led the operational excellence infrastructure redesign for a seven-hospital health system. Ms. Hardaway earned her Bachelor of Engineering from Vanderbilt University and her MBA from the Haslam College of Business at the University of Tennessee

Harold Kerzner

Harold Kerzner is Senior Executive Director for Project Management for the International Institute for Learning. He taught project management and business administration at Baldwin-Wallace College and engineering at the University of Illinois. Dr. Kerzner's expertise is in the areas of project management and strategic planning. He obtained his industrial experience at Thiokol Corporation where he held program management and project engineering responsibilities on a variety of NASA, Air Force, Army, Navy and internal R&D programs.

Joe Nickrent

Joseph Nickrent is Project Manager/IT Analyst for Object Computing, Inc. and a business analysis instructor for Orion Development Group with 30 years of experience in information systems development and support. Mr. Nickrent has a proven track record in all phases of the system development lifecycle as well as requirements definition and management, scope definition and control, project plan creation, and tracking actual against plan. He has managed and led mainframe and non-mainframe based development efforts of time critical nature and has supported a mission critical financial system which controlled over $3 billion in assets.

Sue Russell

Sue Russell is a dynamic professional with over 20 years of experience. Sue has provided consulting services and learning strategies for health care, manufacturing, educational and business service organizations. She has consulted on long-term change initiatives and coached global project teams for Ernst & Young International, American Express and GE Aviation. Sue is currently a Crotonville Certified Instructor for numerous GE Professional Development Programs.

Ken Schneck

Dr. Ken Schneck is an Associate Professor of Education and Director of the Leadership in Higher Education program at Baldwin Wallace University. He teaches teaches courses on student development theory; race, class and gender in higher education; college leadership; community engagement; and the intersection of public policy and higher education. He is the former President of the Board of Directors for the Cleveland Mediation Center and has conducted hundreds of workshops on the topics of communication, leadership and culture. Dr. Schneck is also the host and producer of "This Show is So Gay," an award-winning, nationally syndicated radio show, and a regular contributor to both the "College" and "Queer Voices" sections of the Huffington Post.

Steve Wall

Steve Wall is the Public Sector Performance Improvement Practice Leader for Orion Development Group. He has more than 25 years of experience leading major improvement efforts for public sector agencies from the inside. As a consultant, Mr. Wall has worked with dozens of states, counties, cities and private sector organizations in the United States and Mexico to develop strategic plans, implement change, improve customer focus, eliminate waste and save money.

Mr. Wall is a certified Lean Six Sigma Master Black Belt. He has served as a keynote speaker for numerous state and national conferences, and instructed workshops and seminars for more than a dozen colleges and universities

Jon Washington
Thrive at Work

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