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Customer Experience

Using Technology & Innovation to Build Lifelong Customer Relationships, Information Technology projects typically have one of two major purposes: 1) Reduce costs via automation or 2) Increase customer satisfaction via service innovation The latter projects have exciting potential to increase revenue, expand market share, strengthen customer loyalty and generate customer referrals. While big name success stories (Amazon, Disney, Dell) are heralded in business media, most organizations have far greater success at improving efficiency while experiencing disappointment on the service innovation front.

FREE Transforming the Customer Experience webinar

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Transforming the Customer Experience

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Design Thinking & Customer Experience Transformation

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