Critical Thinking

This course takes participants through the process of making better decisions through creative problem-solving and critical thinking. Learn the hands-on process and techniques that will improve your ability to clearly define the problem statement, define the root cause, develop optimal solutions, draft implementation strategies and evaluate results.

Learning Objectives:

  • Use a standardized approach to solving problems
  • Identify causes
  • Determine alternative solutions to problems
  • Use a variety of tools and techniques for critical thinking
  • Define the components of an effective solution
  • Create metrics for success
  • Identify your own problem solving style


  • Introduction and Objectives
  • Overview:
    • Critical Thinking
    • Problem Solving Model
    • Assessment: Problem Solving Style
    • Communication Strategies
  • Clearly Defined Problem Statement
    • Symptom or Problem?
    • Root Cause Analysis
  • Developing Solutions
    • Characteristic of an Optimal Solution
    • Creative Thinking
    • Decision Making
  • Implementation
    • Metrics for Success
    • Strategies for Successful Implementation
  • Evaluate Impact
  • Action Planning

The Project Management Institute and PMP are registered marks of the Project Management Institute, Inc.

There are no scheduled sessions at this time. Sign up to be notified when this course is available.

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