Course Schedule by Program

A Webinar
( available)

FREE Transforming the Customer Experience webinar

Click here to view the Mandy's recorded webinar

Transforming the Customer Experience

Below is an overview of the webinar

Transformative customer experience programs go far beyond using IT for improved customer satisfaction.  They have the exciting potential to increase revenue, strengthen customer loyalty and expand market share.  This content-rich webinar is a preview of the upcoming seminar, Discovering the Breakthrough Customer Experience and an overview of Baldwin Wallace University's Customer Experience Certificate program.

 

A Project Management Certificate
( available)

Project Management is a strategic approach to managing and controlling new initiatives or changes.  It takes a delicate balance of scope, budget, and scheduling as well as the discipline to maintain and carryout the techniques.  No matter where you are inthe Project Managemnet cycle, BW courses provides managers with the tools and processes to identify needs and manage work efficiently so the delivery of products and services are within scope and budget, and on time. Curriculum is focused on defining project needs, initiation, planning, execution, and project closure. Baldwin Wallace University is a Registered Education Provider with the Project Management Institute, Inc.

PMI Category Icon Advanced Project Management Certificate
( available)
In support of the PMI Talent Triangle® , a series of programs have been aligned to make it easy for PMP® Certified professionals to manage your PDUs in the required talent areas. The new requirement is 35 on-going education units with a minimum of 8 PDUs each in Technical, Leadership, and Strategy/Business. Our Advanced Project Management Series has now been organized so that each APMC will provide all the PDUs you need, along with an emphasis in a specific PMI Talent Triangle® focus. See each class for breakdown details. Register for classes individually, or pick a Triangle-Focus track for a Certificate.
Business Analysis
( available)
Business analysis is the practice of enabling change in an organizational, defining needs and recommending valuable solutions to stakeholders. This disciplined approach is used to identify and articulate the need for change and how to facilitate that change. Our Business analysis courses help define various BA tasks, goals, and requirements for programs and projects. If business analysis is new to your company or role, or if you already have BA experience and are looking to expand on your/staff's knowledge and processes, we can customize training to suit your company’s needs and goals.
Customer Experience
( available)

Using Technology & Innovation to Build Lifelong Customer Relationships, Information Technology projects typically have one of two major purposes:

1) Reduce costs via automation

or

2) Increase customer satisfaction via service innovation

The latter projects have exciting potential to increase revenue, expand market share, strengthen customer loyalty and generate customer referrals. While big name success stories (Amazon, Disney, Dell) are heralded in business media, most organizations have far greater success at improving efficiency while experiencing disappointment on the service innovation front.

Leadership
( available)
We can create a variety of programs designed to develop your organization’s leadership in skill areas that match your strategy and culture. Programs may include targeted courses in financial acumen, creative problem-solving, team leadership, scenario planning, and organizational change, to name a few. The program also includes multi-phased leadership development experiences such as a 360 assessment, executive coaching, action-learning projects and a core classroom curriculum.
Lean Six Sigma
( available)
Individuals who need familiarity witih the Lean Six Sigma process and basic process improvement tools, teams and organizations that are beginning to deploy Six Sigma, or individuals who want to improve their knowledge and skills in the DMAIC process and techniques.

Process Improvement
( available)
Develops the tools and techniques that use customer data to systematically improve and innovate processes and products. The curriculum ranges from simple mapping and problem-solving methods to full certifications in Lean Six Sigma for department teams. Our objective is to provide practical guidance and direction so your organization's investment in process change yields meaningful and lasting returns.
Special Events
( available)
Symposium for Executives - Achieving Breakthrough Success in 2018 The Symposium on February 13, 2018 will be comprised of three one-hour sessions. 1. Transforming Your Place in the Market 2. Lean Six Sigma: Fast-Tracking Business Results 3. Assuring Return on IT Investments Attendance is FREE but registration is required.

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